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Social Media Management & Analysis

We provide a single media management platform to centralise all your social activities to gain efficiency and find real results, which makes it seamless to bring large, multi-disciplinary social teams together across content creation and distribution, customer care and measurement initiatives.

 

We provide an solution to integrate and synchronise all your social media


Our social media management platform makes it seamless to bring large, multi-disciplinary social teams together across content creation and distribution, customer care and measurement initiatives which creates an exceptional brand experience. It can empower users throughout your organisation to successfully develop, implement and measure impact social content and programs, drive customer service efficiency with smart tools to decrease reply time and allow your team to respond to the needs of more consumers and effectively measure and analyse efforts across multiple initiatives to develop actionable insights and optimise your team’s future efforts.

The platform enables you to

  • Monitor, prioritise, engage and collaborate across teams to address issues, build customer relationships and generate advocacy so as to deliver exceptional social customer care; 

  • Map your content themes against brand initiatives, see a holistic view of your publishing plans and work as a team to deliver across platforms so as to plan, develop & distribute Targeted Content easily; 

  • Drive insightful business decisions with robust platform integrations, powerful trend analysis, productivity measurement and customised reporting tools so as to access deep, actionable social data;

  • Smart workflows, precise permission and secure governance tools help large or dispersed teams organise, assign and approve content and tasks so as to drive efficient team collaboration;

  • From an integrated Bot Builder for social chat-bots to optimised content scheduling with intelligent automation tools for efficiency and optimisation;

  • Make services team works directly with brands to access operational analytics and social data delivered in customised reports tailored specifically to their business needs;

  • Gain increased access and utility from social data by integrating reporting API into internal dashboards and other reporting tools for additional analysis; 

  • Large teams in multi-location and franchise organisations benefit from an intuitive Group structure to easily organise users, teams and profiles by business need, language or geography.

Connect us to learn more about how our data and analytics skills can help build your competitive advantage.